This module helps you to find the sales that sit in your database – or your CustomerBase because that’s what it is.
In new home sales, every market creates a market. Your job to be agile, adjust to that and use your CustomerBase to identify the sales you can make work with individual customers based on their specific circumstances.
Learn how to dive into your CustomerBase on a daily basis – even when you are selling well as it is critical to your sales momentum and rate.
Maximise your results by planning your outbound calls; responding to incoming digital leads with outbound calls and follow up with calls to customers already in your CustomerBase.
Better outbound calls creates more sales success for you!
Understand how you plan each call and be clear about what you are trying to achieve from it. Gain clarity over how you will be received by each customer, and as a result of your call, what your customer will do. You will then be in greater control of your CustomerBase and sales opportunities.
All your outbound call activity happens because a customer has previously contacted you and made an enquiry.
Your CustomerBase is therefore just that, a database of customers, people who have willingly made an enquiry about your development. You are never cold calling!